Returns & Exchanges
Due to the nature of our products, we do not offer refunds. Please ensure your order is accurate.
We make every effort to make sure you order is as accurate as possible. Some factors which should be considered while purchasing our product is that we specialize in 100% virgin, unprocessed Hair. Our hair comes from different donors. This is why we cannot guarantee color or texture 100% of the time.
We are not responsible for changes or alteration done to the hair once it has left our warehouse including chemically processing, cutting, coloring or texturizing the hair. Our natural hair comes in a straight, wavy and curly pattern. Our virgin hair come in Natural Black, which is between a #1B and a #2 in color.
We do not offer refunds for order errors made on the part of the customer, including incorrect length, wrong color, wrong texture, etc.. We do not issue refunds or exchanges for custom orders.
Please keep in mind, since the Virgin Raw Hair is all natural and the color cannot always be guaranteed, refund and/or exchanges will not be issued for dissatisfaction with the color or texture of the hair.
Exchange requests are accepted within 7 days from the date you receive your products, only under the following conditions:
(1) We sent the wrong product or color (does not pertain slight variations in the Virgin Remy hair colors).
(2) The hair is damaged by us or in the shipping process, and you have not altered, brushed/combed, used, cut, trimmed, colored/dyed, washed or personally damaged the hair.
Under Federal Law, you cannot return human hair products which have been used due to hygiene purposes.
Under no circumstances will we accept any hair back if alterations or changes have been made to the hair once it has left our offices. The hair cannot be altered in ANY manner. You may not comb, brush, wash, dye, curl, braid, spray, wear, chemically process or treat the hair in any way for us to consider an exchange. We abide by these strict policies and expect the item to be returned in its original condition. The exchange must be inspected by us in order to be fully approved.
We will only consider exchanges on hair extension products if the hair is unused, untouched and remains tied.
The following rules/requirements will apply:
Packages must be accompanied by a copy of the original invoice.
Do NOT send packages that we have not approved for return. If you do, the package will be refused.
All exchanges are subject to a 20% restocking fee.
If there is a balance due, the customer will be billed for the difference after restocking fee has been applied.
Exchange requests must be made within 7 days, exchanges are not granted after 7 days.
Merchandise must be received before an exchange can be granted.
Merchandise is subject to inspection by our offices, in order for an exchange to be approved.
Shipping, handling and insurance costs will be at the customer's expense, each way.
Our products are guaranteed for quality and satisfaction. If for any reason you are unhappy with the product and you wish to exchange, you will be required to pay return shipping charges and provide a tracking number on your old order and we will either exchange the product for one of the same or lesser value or give you a credit towards a future purchase.
Exchanges will not be permitted after 7 days. Please allow 5-7 business days for your exchange to be processed.
If an inaccurate product has been shipped to you, please contact us immediately within (7) seven business days. Once we have the product back and inspect it, we will send an immediate replacement, and reimburse your shipping costs. (Incorrect shipment does NOT mean you ordered the wrong thing and realized it only after you received it. It simply means WE did not correctly ship what you paid for on your order invoice.)
We are not responsible for any lost or stolen packages upon delivery. Exchange requests are accepted within 7 days from the date you receive your products.
Orders that are refused will be charged the original shipping plus return shipping to us.